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Delivery times and costs are determined by our retailers. Because we sell a range of products of different shapes and sizes from around the country, delivery times and costs are set individually for each product. Information about delivery can be found in each product description and sometimes, later at the checkout stage. Please note that most retailers do not guarantee postage for arrival before Christmas on orders placed from 18th December to 25th December.
If you have any queries about delivery charges or times, or you want to enquire about multiple item postage, collection times or organising your own delivery, contact us and we will put you in touch with the seller.
Please note that commission, bespoke and personalised items will take longer to arrive because of the time taken to create the items to your specifications. Always contact the seller for an estimate if you are in a rush or unsure. Delivery times are liable to change around Christmas and other busy periods and may be affected by poor weather conditions, courier delays and other variables outside our control. Delivery to addresses outside of mainland UK may carry additional charges. Unless otherwise specified, shipments will only occur on weekdays.
Printable downloads and online content such as tickets, vouchers, bookings and guides should in nearly all cases be free of delivery charge.
Please note that shipping and delivery terms and costings are subject to change and will be determined at the time of order. The seller should always be your first contact regarding delivery charges, packaging, delivery timescales, tracking and issues. However, our dedicated customer service team are more than happy to help you wherever necessary, especially if there is a situation that needs resolving. They can be contacted anytime via the ‘Contact Admin’ tab on your account dashboard and we will aim to get back to you within 72 hours.