Customer FAQs


Q – How can I cancel an order?


A – If you change your mind about a purchase up to 14 days after ordering you can cancel to receive a full refund. To cancel your order, go into your account and click ‘returns and cancellations’ to fill in a cancellation form. The full cost of the item will be refunded.


Q – How do I make a return?


A – In the unlikely event you receive an item which is damaged or not as described contact us at to arrange return and a full refund or replacement. If you simply change your mind about the product you can return up to 14 days after ordering and receive a refund for the full price of the item. Delivery costs will not be refunded if there has been no fault on our part. Please note that personalised or bespoke items are not included in our 14 day return policy.


Q – What if I have any special requests for delivery?


A – If you have any special requests for delivery – if you want to enquire about gift wrapping, if you prefer to collect your item or you have any other non-standard delivery preferences – contact us at and we will pass your enquiry on to the seller. We cannot guarantee that these delivery options are available for all of our sellers, but we’re always happy to ask! For more information visit our delivery details page.


Q – Can I organise my own delivery?


A – Yes. If you prefer to use your own courier service, get a quote and contact us at so we can inform your seller. If you organise your own delivery you are responsible for all associated costs. For more information visit our delivery details page.


Q – What is upcycling?


A – Upcycling is the process of taking something old and redesigning it into something new! Upcycling might be as simple as renovating an old piece of furniture to make it beautiful and contemporary – or as wacky as repurposing an item to give it a totally new function! Think plastic bottles crafted into funky lampshades, discarded vehicle parts made into unique tables or reclaimed pallets carved into rustic kitchen accessories. Unlike recycling, which often involves breaking down the original object into raw materials, upcycling preserves the item and makes it into something better! It’s about evolution, not destruction! For more information about upcycling read our ‘What is Upcycling’ guide.


Q – Can I order bespoke items at Remade in Britain? How would I go about it?


A – Yes. Many of our sellers offer bespoke projects and personalisation of their existing products. Most sellers will specify on the relevant product page whether that item comes with bespoke options, but it’s always worth asking if you’ve a good idea! Contact with product details and your specifications and we’ll submit your enquiry to the seller. We’ll get back to you quickly to give you the seller’s estimation of price and creation time. Please note that personalised or bespoke items are not included in our 14 day return policy.


Q – Can I guest blog at Remade in Britain?


A – Yes! We welcome guest blogs about upcycling, vintage, sustainable design or any other aspect of the Remade universe. If you would like to submit a guest blog send us a copy at For inspiration on blog topics, view our guest blogging page. Please note that all blogs will be checked to make sure they correspond to our publishing quality standards and do not contain any content which contravenes the interests of the site. See our terms and conditions for more information.


Q – How can I create an account?


A – To create an account click here for our ‘create an account’ form. Fill in your details and press ‘create an account’. You will shortly receive a confirmation email which will allow you to activate your account. When your account is activated simply login using the login/register bar in the top right corner to view your personal account.


Q – What can I do if I forget my account password?


A – If you forget your password simply follow this link and enter your email address to receive a request to reset your password. You will be emailed with a link which allows you to reset your password.


Q – How can I get involved in Remade in Britain?


A – There are loads of ways to get involved with Remade in Britain! You could submit a guest blog, review a recent purchase or join our extensive social media network. We have a vibrant presence on Facebook, Twitter, Pinterest, Instagram and many more social networking sites. Find links to all our social media sites in the ‘connect’ section of the menu at the bottom of the page.


Q – Why does your site use cookies?


A – Cookies are pieces of data that are sent to your computer when you visit our website. On later visits, this data is returned to our website. Cookies allow us to recognize you whenever you visit our site so that we can personalize your experience and provide you with a better service. They also help us to prevent fraud. If your browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of some of the features of our website. As a result, we strongly encourage you to configure your web browser to accept cookies from our website. For more information about cookies, and how to enable them on your computer, read on here.